FACE MASKS To create a harmonious environment, face masks are currently required for all patrons. Masks will also be available for purchase in the lobby.
ENTER & EXIT The two main entrance doors on the right will be unlocked and propped open for no contact at 30 minutes before the performance. The two main entrance doors on the left will be for exiting only. A barrier has been placed down the middle of the lobby to separate entrance and exit traffic flow in and out of the building.
Your group will be directed towards one entrance & aisle used for entering only. The opposite aisle will be used for exiting only.
Groups will be directed to exit the theatre one at a time.
PURCHASES Because of the challenge to map patrons in the theatre we are asking that you purchase your seats online. Door sales are discouraged at this time.
The Soda Fountain is currently closed. Concessions will not be available at this time for purchase. Patrons may bring their own water bottle into the theatre. Packaged concessions may become available depending on conditions and safety.
TICKETS No tickets or programs will be given at this time. A PDF version of the program will be available online.
SEATING Seating will be designated based on when you purchased tickets and your group size. Groups may be split if they exceed our capacity safety sections. We have blocked a seating map to keep patrons at the 6' safety guideline. RESTROOMS Only our single toilet Family Restrooms will be available. If you can use the restroom before coming to the theatre that would be great! However, in the event of an emergency and you cannot "hold it". We ask that you only exit on the left side and reenter on the right, maintaining a 6' distance. As we have limited staff, please inform them that it has been used so that the staff may disinfect.
DRINKING FOUNTAIN Patrons may bring their own water bottle into the theatre. Please do not bring food or drinks other than water for the safety of our staff and cleanliness.
CLEANING We are practicing additional cleaning procedures. Seating and touch areas will be disinfected before, after and throughout your visit.
TICKETS You may either purchase online, at our theatre or call our Box Office at 801-532-6000 during box office hours. Purchases may be made at the door prior to the performance depending on availability. There are no fees for purchasing online. All tickets, are held at the Box Office to be picked up 30 minutes prior to show time.
EXCHANGES & REFUNDS Ticket exchanges are $2.50 per ticket exchange (subject to availability) and must be made 48 hrs in advance of either the performance you plan to see or the performance your are exchanging tickets from. You can only exchange for tickets within the same show title.
REFUNDS When you purchase tickets it is like buying a airline ticket. We are reserving your spot for you. It is our policy to not issue refunds or exchanges for missed shows. Earlybird Season Ticket holders receive one (1) free exchange per production title, Premium Season Ticket Holders receive two (2) per production title and Gold Season Ticket Holder receive three (3) per production title.
AGE 4 years of age and up is the general recommendation Parker Theatre, but may depend on the show. Parents will need to make the decision as to whether their child is old enough to enjoy the performance while not disturbing other audience members. Some shows may be more appropriate for older children, while other’s for younger. To see recommendations for a specific show please visit the show page on our website. Babies & toddlers will not be admitted. All patrons must have a ticket. ARRIVAL TIME Will Call and the theatre will open 30 minutes before our performances, our lobby will open 45 minutes prior to show time.
PARKING Parking lots are on the North and South side of our building. There is also ample free street parking.
SEATING Seating is general admission. The theatre is comprised of three seating sections, center (the largest) with smaller left and right stage seating sections.
LATE SEATING We make an effort to start our shows on time. In most cases we will seat latecomers at the first convenient break in the performance. Latecomers will be seated in designated seating. In the case of some performances we may not be able to seat you until intermission due to the orientation of our theatre.
SODA FOUNTAIN The Soda Fountain entrance is to the left of the main outside entrance. The Soda Fountain is owned and operated by Parker Theatre. We recommend preordering and picking up at the Box Office at intermission to avoid long lines. You may bring your treats into the theatre. OUTSIDE FOOD
Please do not bring outside food or beverages into the theatre. They can be distracting and cause problems for clean up. Our concessions also help support our house staff and non profit organization. Thank you.
CELL PHONES & RECORDING Cell phones noises and screens are distracting to those around you and the performers. Please turn them to silent or off. The performances are property of The Children's Theatre or in partnership with licensing companies. Photography, video or audio recording of any kind is strictly prohibited by law.
RESTLESS CHILDREN Chronically noisy or loud children should be taken out of the auditorium.
INTERMISSION Intermission is approximately 15 minutes. Baked goods, and house made drinks & treats are offered in the Soda Fountain before the performance and at intermission and after performances. Quick treats are available at the concessions counter in the lobby. Concessions are allowed in the theatre. NO OUTSIDE FOOD PERMITTED.
WHEELCHAIRS Please contact 48hrs prior to the performance so that we may remove our accessible seats and reserve seats next to the area we accommodate wheelchairs.
GIFT CERTIFICATES Gift Certificates can be redeemed online, by phone or in person. Parker Theatre does not receive your GC number. It is automatically generated and sent to the email provided upon checkout. Click here for Gift Certificates.